Microsoft Teams – Your new Phone System.
With the ever-changing shape of the current workplace, we’re finding more and more people trying to adapt to the current communications climate. As most workplaces are going to the “Hybrid” model, half the staff work from home one day and the other half are in the office, finding the right solution is key.
Collaboration is made easy with Teams Voice, you can access any chats you need in a heartbeat, setup meetings, video calls, and you can now phone anyone you want just as a normal phone system provided by any “Telco” supplier.
The best part about Teams Voice, it’s a simple toggle on solution to your existing 365 License.
The key feature of Teams Voice is customisation, you can do anything you want with it, here’s a couple examples of things you can add to your solution:
- Auto Attendant: You can easily upload an auto attendant to easily direct calls to the correct department within you organisation.
- Direct Routing: Direct routing allows organisations to make and receive calls within Microsoft Teams using SIP trunks to route the calls outside of the business. This will allow you to have a bespoke calling plan for your business.
- Voicemails: You can easily get voicemails from clients or internal voice mails if you’re unable to pick up a call from one of your colleagues, you can also let Teams transcribe it into an email if you want to.
- Laptop Calls: The time of having a phone at your desk is of the past, with Teams your laptop becomes your phone, just plug in your headset to your laptop and you’re ready to go.
- Calling Groups: Teams can enable call groups, which can make it easier for you organisation, for example you can group up all you Sales staff under the Sales group and if someone is trying to reach Sales all the sales staff would ring until someone picked up.
Some of the many benefits that come with Teams Voice are:
- Dial-in audio conferencing for up to 250 people per meeting.
- Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web, and desk phones.
- Around-the-clock customer support seven days a week, backed by Microsoft.
- A domestic calling plan included with 1,200 minutes per user, per month within UK.
- Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues.
What about kit?
The great thing about Teams Voice is you don’t need any specific kit to make it work, you could simply use your smartphone or your laptop. But for some, speaking over a laptop isn’t ideal so Microsoft offer a whole bunch Teams enabled devices such as headsets, wired or Bluetooth, for your laptop or on the go.
Some might ask if there’s no need for kit, how do we go about conferencing? The great thing about that is that Microsoft offer Teams Rooms devices, it ranges from smart enabled touch screen TVs such as the Surface Hub 2s, to conference systems with cameras, anything goes.
Let’s Round up now.
The great things about Teams Voice is that it’s customisable and an easy to pick up solution. The need for an in-house phone system is still there, but as anything moving it to the cloud might be the easiest and most convenient thing you’ll do.
If you want to know more about pricing, licensing or how your business would benefit with Teams voice, don’t hesitate to get in touch with an account manager or fill out the form below and we’ll gladly give you a ring.