Dynamics CRM.
Turn customer insights into sales impact and bring your customers into focus
Turn customer insights into sales impact and bring your customers into focus
CRM stands for Customer Relationship Management. Dynamics CRM is Microsoft’s set of integrated, data-driven software solutions that improve how you interact and do business with your customers.
If you want a competitive edge in your sector and a solution to nurture your customer relations, a CRM help achieve this by simplifying and streamlining even the most complex business processes.
Without a strong CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your business processes or making the most of your customer relationships or sales leads.
With Dynamics 365, you get a flexible solution that’s customizable to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business or use multiple CRM tools that work together as a powerful integrated solution.
Generate multichannel marketing campaigns, nurture sales-ready leads, and align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.
Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals. Sell smarter with embedded insights, foster relationships, boost productivity, accelerate sales performance, and innovate with a modern and adaptable platform. Use AI capabilities to track customer relationships and automate sales execution with contextual prompts that drive sales strategy.
Deliver guided, intelligent service and support on any channel with a unique ability to work with your existing systems. Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time.
At Leaf, we work on an agile basis when developing Dynamics 365 Applications. This means the customer is always in control of features, direction and budget. Our highly skilled Cloud Solutions team will work with you to establish a project plan encompassing your CRM requirements.
At this heart of this process is working with you to review your existing business processes from a holistic perspective, looking for system wins to allow your CRM to do your heavy lifting for you.
Often these agile projects are broken down into phases, allowing you to get involved with testing and feedback during the build process and enable course correction if your requirements begin to change in a controlled fashion.
If you would like to find out more about making your CRM goals a reality, get in touch today.
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