Hosted voice is a phone system hosted in the cloud, accessible from almost anywhere. It is often referred to as terms such as:
- Cloud Telephony
- Hosted VoIP
- Cloud Phone System
Once the system is moved, a whole range of new and functional features are available that a simple on premises system would not.
Moving your phone system to the cloud has a wide variety of benefits including:
- Scalability: Upgrade your system without having to change your whole infrastructure.
- Flexibility: Get access from anywhere instantly, including your home, office or even on the go.
- Automation: Host an automated phone service to direct calls to specific branches of your business.
- HD Voice: Phone calls dropping off or sounding awful are a thing of the past as the call is hosted on a fast secure cloud platform.
- Always online: Never miss a call, as you can be reached threw your work mobile phone or an app installed on phone (MS Teams).
- Rapid deployment: You can quickly get the system installed and running and upgrade it if needed.
Having a hosted voice system comes with a lot of benefits but in order to avail to all of those you will need a resilient internet connection. Having a resilient business leased line is key.
- Dedicated uncontended service: It is all for you, no sharing with neighbouring businesses, in or next to your building. You get a resilient connection that has speeds and bandwidth you can rely on at all times of the day.
- Huge Capacity, speeds and unlimited data: Unlike your home broadband service, dedicated leased lines have matching upload and download speeds up to 10Gbps. Essential for sending, uploading and downloading large files.
- Robust SLA: Quicker fix times if you have any issues with your line.
- Resiliency options: If there is a fault or a failure in your line there are resiliency options or backup options available:
- Backup: If the main circuit connecting your office fails, a second one switches on. You keep connected. And can even continue to take call over your voice service.
- Failover: A failover circuit has the same bandwidth as your main circuit and switches on if your main circuit fails. Your employees and customers will not notice any difference if your first circuit fails.
- Load balancing: if you want both circuits switched on all the time, you can load balance traffic. This is when you configure your websites and internal systems to send different users along one circuit or the other. If one circuit breaks the other takes over.
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